Frequently Asked Questions about Direct Primary Care

What is “Direct Primary Care?”

Durham Direct Primary Care ProviderDirect primary care is family medicine without the middleman! When you sign up with Doc Matt Direct, not only will you have direct contact with Dr. Hong, a board-certified physician in office, we are also available via text and email so you can ask questions, voice concerns, or request prescription refills. We also provide house calls upon request!

We provide flexible hours, same-day appointments, and you’ll experience a direct relationship with your primary physician.

Also, Direct Primary Care also refers to eliminating the need for health insurance. Instead of worrying about co-pays and deductibles, you’ll receive all of your medical care for a monthly membership fee.

What is the Membership Fee and what does it cover?

For $75 a month for a single adult or $140 a month for a couple, you will receive unlimited office visits with Doc Matt Direct. From your yearly physical and flu shot to treating chronic conditions like asthma, we’re here to provide you with care when you need it. This membership fee also includes same-day services, 24/7, unlimited texting and email services, and we even provide house calls!

Do you provide prescription medication?

We offer a wide variety of medications for acute and chronic conditions at our cost, which is significantly below the pharmacy price. We do not prescribe pain management or narcotics.

How does insurance factor into this?

To provide you with personalized, low-cost care, we don’t participate in any insurance billing, including Medicare. We simply charge a monthly fee, and that is it. However, if you require outside testing, or we refer you to a specialist or hospitalization is needed, your insurance will cover those things.

Depending on your insurance plan, if you have a Health Savings Account (HSA) or Flex Spending, you may be able to use those for our monthly fee or may be eligible for reimbursement. You’ll want to check with your insurance provider to be sure.

Do you take Medicare or Medicaid?

No, we don’t accept Medicare or Medicaid.

Do you treat chronic conditions?

Dr. Hong is a board-certified family physician and is happy to help create a care plan for chronic conditions including asthma, allergies, and similar illnesses. However, for conditions that require more specialized treatment, such as chronic pain, HIV, or heart disease, we will be happy to refer you to a specialist.

How do I know if this is right for me?

Direct Primary Care is the perfect option for people who are looking to:

  • Save money. You don’t have to worry about coming up with a co-pay or meeting a deductible when you get sick unexpectedly, and we also work to keep you healthy by providing a wide array of preventative care services.
  • Save time. If you have a question, send us a text message and we’ll get back to you almost immediately! No time to stop by the pharmacy? We can drop off your prescription to you with our included house call service. With our flexible hours and services, we’re here when you need us most!
  • Receive high-quality care. By eliminating the insurance companies, we’re able to create an individual care plan for you, and because we don’t charge per appointment, we are able to spend more time with you to answer your questions and make sure we’re on the same page for your care.

Can you offer plans for my employees?

Yes! At Doc Matt Direct, we know you want to provide care for your employees but group insurance is overwhelmingly cost-prohibitive. Contact us and we can discuss much cheaper alternatives to a group plan.

Do I still need insurance?

While you will not need health insurance for our practice that includes routine care and basic illness treatment, a high-deductible, “catastrophic” plan to cover hospitalization or serious emergency is recommended.

How do I establish care?

When you sign up for care through Doc Matt Direct, we set up an initial appointment that lasts around one hour to discuss your medical history along with a physical and screening tests. We follow up with you regarding your results and begin a plan of health care moving forward as necessary.

Where do I get started?

If you’re ready to get started, give us a call (919) 214-2175 or fill out our easy-to-us-contact form.  We look forward to hearing from you.

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